Refund & Return Policy | ElectroMart UAE

At ElectroMart.ae, we aim to provide authentic, high-quality electronics with transparent policies.
This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

ElectroMart operates as an online-only wholesale and retail electronics business based in Dubai, United Arab Emirates.
We do not operate a physical store and do not accept walk-in customers.

Eligibility for Returns

Returns or exchanges are accepted only under the following conditions:

  • The item is defective or damaged upon delivery.
  • The item received is incorrect (different from the confirmed order).
  • The issue is reported within 24 hours of delivery.
  • The product is unused, unactivated, and in its original packaging.

Non-Returnable Items

For quality control and hygiene reasons, the following items are non-returnable and non-refundable:

  • Opened or activated mobile phones, tablets, smartwatches, or laptops.
  • Products with removed seals, damaged packaging, or missing accessories.
  • Headphones, earphones, or personal-use items once opened.
  • Products damaged due to misuse, software modification, or customer handling.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed using the original payment method within 7–10 business days.

Shipping fees are non-refundable unless the return is due to an error on our side.

Exchanges

Exchanges are allowed only for defective or incorrect items, subject to availability.
If the requested replacement is unavailable, a refund or store credit may be offered.

Wholesale Orders

All wholesale and bulk orders are considered final sale.
Returns or refunds for wholesale orders are accepted only in cases of verified manufacturing defects or shipping errors.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error or defect confirmed by ElectroMart.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

How to Request a Return

To request a return or refund, please contact us within 24 hours of delivery via:

Please provide your order number, photos or videos of the issue, and a brief description.

Policy Updates

ElectroMart.ae reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.

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