Electro Mart Terms of Service

Effective Date: 1-1-2025

Welcome to Electro Mart! By accessing or using our services, you agree to be bound by the following Terms of Service. These terms govern your use of our website, mobile application, and physical store in Dubai. Please read them carefully.

1. Definitions

1.1. “Electro Mart” refers to the business entity operating in Dubai, including its website, application, and physical store.

1.2. “Customer” refers to any individual or entity using our services or purchasing products from Electro Mart.

1.3. “Services” include all offerings provided by Electro Mart, including product sales, delivery, installation, and after-sales support.

1.4. “Products” refer to all goods available for sale at Electro Mart.

2. Acceptance of Terms

By using our services or purchasing products from Electro Mart, you agree to abide by these Terms of Service. If you do not agree, please refrain from using our services.

3. Eligibility

3.1. You must be at least 18 years old or have parental/guardian consent to make purchases or use our services.

3.2. By using our services, you confirm that all information you provide is accurate, complete, and current.

4. Products and Services

4.1. Availability:

Product availability is subject to stock levels. We reserve the right to limit quantities or discontinue products without notice.

4.2. Pricing:

Prices are listed in AED and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to market changes or errors.

4.3. Warranty:

Products sold are covered under the manufacturer’s warranty. Warranty terms and conditions may vary by product.

4.4. Installation and Setup:

Installation services are available for specific products and may incur additional charges. Details will be provided at the time of purchase.

5. Orders and Payments

5.1. Placing Orders:

Orders can be placed online, through our app, or in-store. All orders are subject to acceptance and availability.

5.2. Payment:

Payment methods include cash, credit/debit cards, and digital wallets. Full payment must be made at the time of purchase unless otherwise specified.

5.3. Order Confirmation:

An order confirmation will be sent via email or SMS once the purchase is complete. Retain this for your records.

6. Delivery and Shipping

6.1. Delivery Areas:

Delivery is available within Dubai and select locations in the UAE. Charges and timeframes vary based on the destination.

6.2. Delivery Times:

Standard delivery is within [Insert Timeframe] business days. Express delivery options may be available for an additional fee.

6.3. Delivery Conditions:

Customers must provide accurate delivery details. We are not responsible for delays or issues arising from incorrect information.

7. Returns and Refunds

7.1. Eligibility:

Products may be returned within [Insert Timeframe] days of purchase, provided they are in original condition, unused, and in original packaging.

7.2. Non-Returnable Items:

Certain items, such as opened software, perishable goods, or customized products, are non-returnable. Details will be specified at the time of purchase.

7.3. Refunds:

Refunds will be processed to the original payment method within [Insert Timeframe] days after the returned product is inspected and approved.

8. Customer Responsibilities

8.1. Ensure the safe handling and storage of purchased products.

8.2. Report any defects or issues promptly within the warranty period.

8.3. Use products in compliance with manufacturer guidelines.

9. Limitation of Liability

9.1. Electro Mart is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

9.2. Our maximum liability is limited to the purchase price of the affected product or service.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how data is collected, used, and protected.

11. Governing Law

These Terms of Service are governed by the laws of the UAE. Any disputes will be resolved in the courts of Dubai.

12. Amendments

Electro Mart reserves the right to update or modify these Terms of Service at any time. Changes will be effective upon posting on our website or other communication channels.

13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us:

Phone: +971547533220

Email: info@electromart.ae

Address: Dubai, Deira