Refund & Return Policy 7-Day - Official | Dubai UAE

Refund & Return Policy 7-Day - Official | Dubai UAE is established to provide full transparency

and customer protection for all purchases made through ElectroMart in Dubai UAE.

ElectroMart operates strictly as an online-only store and does not maintain any physical retail location, showroom, or walk-in service point.

All orders are placed online and delivered via approved logistics partners.

For any support related to refunds or returns in Dubai UAE, customers may contact ElectroMart directly at 00971547533220 or via WhatsApp.

Last Updated: 30 December 2025

Refund & Return Policy 7-Day - Official | Dubai UAE applies to all online orders placed through

ElectroMart in Dubai UAE and defines the official return, refund, and support process.

 

1. Online-Only Business Model – Dubai UAE

ElectroMart is a fully online-based eCommerce platform operating in Dubai UAE.

We do not offer in-store shopping, customer visits, or physical product inspection before purchase.

All transactions, approvals, and return requests are processed digitally or via official communication channels.

2. 7-Day Return Eligibility – Dubai UAE

Customers may request a return within seven (7) days from the date of delivery in Dubai UAE,

subject to all conditions outlined in this Refund & Return Policy 7-Day - Official | Dubai UAE.

To be eligible for a return, the product must meet all of the following conditions:

  • The item must be unused, uninstalled, and in its original condition

  • Original packaging, accessories, manuals, warranty cards, and invoices must be included

  • Serial number or IMEI (where applicable) must match our records

  • Product must show no signs of physical damage, misuse, liquid exposure, or tampering

3. Non-Returnable Items – Dubai UAE

For safety, hygiene, and manufacturer compliance reasons, the following items are not eligible for return or refund:

  • Opened or used earphones, headphones, grooming products, or personal care devices

  • Software licenses, digital products, activation codes, or subscriptions

  • Products damaged due to improper use, electrical issues, or unauthorized repair

  • Clearance or final-sale items where explicitly stated at the time of purchase

4. Defective or Dead-on-Arrival Products – Dubai UAE

If a product is received defective or dead on arrival (DOA),

the customer must notify ElectroMart within 24 hours of delivery in Dubai UAE.

Supporting evidence such as photos or videos may be required to validate the claim.

Once confirmed, ElectroMart may offer one of the following solutions:

  • Replacement of the same item (subject to availability)

  • Refund to the original payment method after inspection approval

  • Manufacturer service-center evaluation where required

5. Return Request Process – Dubai UAE

To request a return under the Refund & Return Policy 7-Day - Official | Dubai UAE, customers must follow these steps:

  1. Contact ElectroMart support via phone or WhatsApp at 00971547533220

  2. Provide order number, product details, and reason for return

  3. Submit any requested supporting documentation

  4. Await return authorization approval

  5. Follow provided return instructions

Returns submitted without prior approval may be rejected.

6. Inspection and Approval – Dubai UAE

All returned products undergo a mandatory inspection upon receipt.

ElectroMart reserves the right to reject returns that do not meet eligibility conditions or show

signs of use, damage, or missing components.

7. Refund Method and Processing Time – Dubai UAE

Approved refunds are issued using the original payment method whenever possible.

Processing time may vary depending on the payment provider and banking institution.

  • Card payments are refunded after approval, subject to bank processing timelines

  • Bank transfers are refunded to the original sender account when applicable

  • Cash-on-delivery refunds may require bank details verification

8. Delivery and Return Shipping Costs – Dubai UAE

Return shipping or collection fees may apply depending on the reason for the return:

  • ElectroMart error or confirmed defect: return logistics may be covered by ElectroMart

  • Change-of-mind returns: shipping and collection costs may be charged to the customer

9. Order Cancellation – Dubai UAE

Orders may be cancelled before dispatch.

If an order has already been shipped, it will be treated under

the Refund & Return Policy 7-Day - Official | Dubai UAE and may be subject to logistics charges.

10. Warranty Information – Dubai UAE

Warranty coverage is provided according to the manufacturer’s official terms.

Some products may require service-center evaluation.

ElectroMart assists customers by guiding them through the warranty process when applicable.

11. Fraud Prevention and Chargebacks – Dubai UAE

To protect all parties, ElectroMart may request additional verification for certain transactions.

Chargeback cases may require documentation including proof of delivery, serial number

verification, and communication records.

12. Contact and Support – Dubai UAE

For any questions related to this Refund & Return Policy 7-Day - Official | Dubai UAE, please contact ElectroMart:

Phone: https://tel:+971547533220
WhatsApp: https://wa.me/971547533220
Website: https://electromart.ae

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